Shipping Policy, Sales Tax Information & Return Policy
Our aim is to make the shipping experience as easy and seamless as possible.
The following shipping and tax policies apply to domestic shipments only.
A customer may submit a request for return on regularly priced merchandise purchased online within 14 days of receiving the item. For furniture, rugs and lighting you have 7 days upon receipt or receiving of merchandise to request a return. Once your request is approved, we must receive the merchandise within 14 days of the approval date. Items must be in their original condition. A refund will be credited back to your original method of payment. To request your return, please call 1-870-265-9837. Depending on the nature of your return, you may be subject to return shipping charges that will be debited from your original purchase amount returned to your original form of payment. Returns may take up to 30 days to process.
We will gladly exchange, issue a store credit, or issue a refund based on the original form of payment within 30 days of the purchase days (7 days on furniture,rugs and lighting).
If your merchandise is damaged in transit, you have 14 days (7 days on furniture,rugs and lighting) upon receiving or receipt of your merchandise to contact customer service. You must submit pictures of the damaged merchandise and packaging. You will be issued a full refund after your submission.
All sales are final on discounted merchandise, sale merchandise and free shipping promotions. No refunds or exchanges will be given.
We reserve the right to limit or refuse to accept a return of a certain product and non-receipted items.
For freight or White Glove delivery service refunds, your refund will be less the shipping and handling charges and credited back to your original form of payment. Depending on the nature of your return, you may be subject to return shipping charges that will be debited from your original purchase amount returned to your original form of payment. Returns may take up to 30 days to process.
The sales tax quoted at time of checkout is only an estimate. The final total sales tax will be reflected on your invoice and will include state and local taxes, as well as any applicable rebates or fees. Paul Michael Company is currently obligated to collect sales tax in New York, Kentucky, and Nevada. Each state's tax laws specify what purchases are subject to sales tax. No sales tax is charged when purchasing e-gift cards; however, purchases paid for with e-gift card credits may be subject to tax. For services (spa treatments, club memberships, dining experiences) and tickets to events (concerts, shows) sales tax is generally charged based on where the service or event is held and not the billing or shipping address of the customer. Important Sales Tax Information for Oklahoma, Vermont, and South Dakota Customers: Paul Michael Company, Inc. is not obligated to, and does not, collect Oklahoma, Vermont, or South Dakota sales tax. Your purchase is subject to Oklahoma, Vermont, and South Dakota sales tax unless it is specifically exempt from taxation. The purchase is not exempt merely because it is made over the Internet or by other remote means. The States of Oklahoma, Vermont, and South Dakota requires Oklahoma, Vermont, and South Dakota purchasers to report all purchases that were not taxed and pay tax on those purchases. The tax may be reported and paid on the individual income tax return or by filing a consumer use tax return.
Orders selected for next-day shipping that are placed before 10AM CT will ship the same day. If you select next day on a Friday, please be advised that your package will not be delivered until Monday. Our goal is to process and ship your order within 2-5 business days of receipt. For items that are not yet at our warehouse, please allow 2-3 weeks for the item to be processed and shipped. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order.
Your default shipping address can be modified from your My Account page. If you have just placed an order, you will have a brief window of 5 minutes to change your shipping address by visiting your My Account page.
Please allow 2-5 business days for your order to be processed:
- Select a shipping option to view the estimated delivery window for your item. Most items will ship via USPS or UPS. Your order may be processed via UPS if the order exceeds USPS postal requirements. You will be notified with a UPS tracking number upon shipment if this occurs. Oversized or special delivery items may be subject to a Delivery Charge in addition to the above standard shipping rate.
These additional delivery charges and shipping upgrade charges may not be eligible for combined, reduced or free shipping offers. Combined, reduced or free shipping offers will be applied to FedEx Ground Home Delivery ONLY. Orders with upgraded shipping using combined, reduced or free shipping offers will be sent via FedEx Ground Home Delivery.
Paul Michael Company ships most orders USPS Priority Mail, UPS.
We are not able to reship packages that are returned to us by the carrier. All undelivered packages will be processed as a return. Please take this into consideration when selecting your shipping address for an order.
What is an Oversized Item?
Oversized items are large products that must ship through a freight carrier based on meeting one or more of the following criteria:
- Weigh 151 lbs. or more when packaged
- Length measures 108 in. or more
- Girth measures 165 in. or more
- If an item ships on a wooden pallet, regardless of weight (but generally in the 100-150 lb. range), it is considered an Oversized Item
If you think you may have ordered an oversized item you can confirm this with a customer service representative by emailing firstname.lastname@example.org or calling 800-732-3722. An oversized item will indicate that it leaves our warehouse in 1-10 business days and that it has 1-4 week delivery after the item ships.
Shipping and Delivery Information
- Oversized items leave our warehouse within 1-10 business days
- Deliveries of oversized items take 1-4 weeks from the time it leaves our warehouse
- Whenever we are able to accommodate a delivery of oversized items to a remote or isolated area not commonly serviced by freight carriers, delivery may take an additional 1-2 weeks and additional delivery fees may apply
- All oversized items ship with Standard Threshold Delivery Service* unless “White Glove Delivery” is indicated.
* The Standard Threshold Delivery Service provides delivery of your shipment to the nearest ground level entrance, i.e.: your front porch, a lobby or a garage entrance.
White Glove Delivery Service
Select oversized items are shipped with White Glove Delivery. Items that include this service will be noted accordingly. White Glove Delivery includes the following services:
- Inside placement of items, up to one flight of stairs
- Debris removal
- Limited placement of the item
- Up to 15 minutes of the services described, with no use of tools
White Glove Delivery does NOT include any installation or assembly services. If a product page indicates that installation or assembly is required, it will be your responsibility. Some carriers offer these and other additional services upon your request. However, charges for any additional services you request will apply by the carrier.
Special Delivery Options & Services
Depending on the carrier, you may be able to request Special Delivery options such as upgrading to White Glove Delivery or other Delivery Services.
To see if special delivery options and services are available in your area, call our customer service at 800-732-3722 and request a transfer to our Oversized Item Delivery Team.
Please note that the carriers fees will apply for any special delivery options or additional services you request.
By purchasing an oversized item, you authorize the Paul Michael company and/or the freight carrier to assess additional fees to your credit card as necessary according to the fee schedule herein.
Additional Delivery Fees
Please be aware of the following additional fees that may apply to your delivery:
Time Definite Fee: This fee may apply if you request a specific delivery time outside of the freight carrier's normal business hours. The fee can range from $75-$125 or more depending on your location and request. Because the freight carrier determines available delivery times, certain days and times are not available in all areas.